You fix the cars. We fix the admin.
M.G Smith & Co. builds the systems that chase your estimates, get additional work approved in writing and keep customers updated — with a WIP report in your inbox every morning. Built for bodyshops, SMART repair and wheel refurb operations that are flat out on the tools.
The admin we take off your plate.
01 — AUTOMATIONSSix quick-win automations, built around the jobs that eat a bodyshop's day. No jargon, no twelve-month retainers — every engagement starts with the audit, so the plan is built around where your workshop is actually leaking time and money.
You send the estimate, the customer goes quiet, and chasing it never makes it to the top of the list. The system follows up on day two and day five, and books accepted work straight into the diary.
- A follow-up sequence on every estimate, automatically
- Accepted quotes booked into the diary without a phone call
- Nothing falls through the gap between quote and booking
A tech spots a scuffed wheel mid-job and the extra work needs an OK. Instead of a voicemail and a disputed invoice later, the customer gets a photo and a price on their phone — one tap to approve.
- One-tap approval links by text or email
- Photo and price attached to every request
- Sign-off stored against the job — no more disputed invoices
"Is my car ready?" is half of reception's day. Stage-triggered updates tell the customer when the car is booked in, in paint and ready to collect — before they think to call.
- Automatic updates at every stage of the repair
- "Ready to collect" sent the moment the job is signed off
- Reception freed from status calls
Booking requests, parts confirmations, insurer chasers — all buried in one inbox. The system files them, flags what matters and drafts replies in your tone, ready for one-click send.
- Booking requests logged and confirmed automatically
- Replies drafted and waiting for your approval
- Parts and insurer emails filed and flagged
The best moment to ask for a review is the moment the customer collects a spotless car — exactly the moment everyone is too busy to ask. The system asks every time, without fail.
- Review request lands as the customer collects
- Unhappy customers routed to you first, not to Google
- A steady stream of fresh reviews, hands-free
Every live job, its stage and its hold-ups — compiled overnight and in your inbox before the floor gets busy. No more walking the shop with a notepad to find out where you stand.
- Every WIP, stage and bottleneck in one morning email
- Sent at 7am, before the day starts
- Month-to-date invoiced total included, every day
The week you have, the week you could.
02 — THE DIFFERENCESame workshop, same cars, same you. The only thing that changes is what's running underneath — and here's the difference that makes.
- Estimates sit unanswered while you're on the tools
- Verbal OKs for extras, disputed invoices later
- Reception fielding "is my car ready?" all day
- Booking requests buried under parts emails
- Reviews only asked for when someone remembers
- WIP status means walking the floor with a clipboard
- Every estimate chased on day two and day five, automatically
- Written approval attached to the job in seconds
- Customers updated at every stage, automatically
- Inbox triaged and replies drafted before 8am
- Review request lands the moment the car leaves
- The full WIP picture in your inbox at 7am
What would automation buy back?
03 — SIMULATORFlip the switches. These are the jobs that eat a bodyshop's week — see what they're worth in hours and pounds, then get your real numbers from the free audit.
These are averages. The audit maps your actual processes and gives you real figures.
Get my real numbersWe didn't just automate tasks. We built the whole system.
04 — THE FLAGSHIPThe SMART Repair Portal is our flagship working prototype and our proof of credibility — a complete operating system for SMART repair and wheel refurbishment departments: digital job cards, an eight-stage wheel workflow, customer approvals, live forecasting and one-click invoicing. Try it below.
SMART Repair Portal
Paper job cards, dealer chase calls, untracked extras and month-end surprises — replaced with one portal. Five user roles and nine dealership logins, each seeing exactly what they need, on any device in the workshop.
- Digital job cards with live pricing, written approvals and a full audit trail
- Dealer self-serve portal — bookings, one-click sign-offs and live status, so the chase calls stop
- Eight-stage wheel pipeline that replaces the workshop whiteboard
- Live pace against your monthly target, with one-click invoicing
Book a portal walkthrough"It was designed from first-hand experience of high-volume SMART repair and wheel-refurbishment operations within a major UK automotive retail environment."
Matt Smith — Founder, M.G Smith & Co.
Kerb damage to both offside wheels — all four refurbished to match. Diamond cut faces with gloss lacquer, currently at the powder coat stage.
Wing scuff repair, blended into the front door for colour match. Courtesy car allocated for the duration.
Two wheels refurbished in solid satin black. A worn tyre was spotted mid-job — replacement offered, priced and approved in writing before fitting.
Rear bumper scuff repair with parking sensor recalibration. Additional work request sent to the customer with photo and price attached.
Bonnet stone chip repair and front-end respray. Estimate accepted after the automatic day-two follow-up — booked in for Monday.
This is a slice of the portal rebuilt with fictional numbers — the full system covers estimating, the wheel workflow, approvals and invoicing.
Book a portal walkthroughFrom audit to automation in four steps.
05 — PROCESSYou always know what's happening, what it costs, and what happens next. No surprises, no black boxes.
Audit
20 questions, 3 minutes. We map where your business is losing time and money, and you get a personalised breakdown within 24 hours.
Blueprint
A plain-English plan of what to automate first, what it costs and what it saves — agreed before any build starts.
Build
Systems built, tested and connected to the tools you already use. You approve everything before it goes live.
Scale
We measure, refine and expand what works. You get more time back every month — not another dashboard to babysit.
& CO.
Built in Scotland, for real workshops.
M.G Smith & Co. exists because most bodyshops don't need more software — they need the tools they already have to talk to each other and do the boring work on their own. That gap between what AI promises and what actually helps a working workshop is exactly where we operate.
Based in Aberdeenshire, with years spent inside a high-volume SMART repair and wheel-refurbishment operation, Matt builds every system hands-on — no outsourced dev teams, no bloated agency layers. You deal directly with the person doing the work, and nothing gets recommended that wouldn't pay for itself.
Fixed price, agreed first
Every build is scoped and priced before work starts — no surprise invoices, ever.
You approve everything
Nothing goes live without your sign-off, built on the tools you already use.
No long retainers
No twelve-month contracts. If the numbers don't stack up, we'll tell you straight.
Is your bodyshop
AI-ready?
Answer 20 quick questions and get a personalised breakdown of exactly where AI can save you time, cut costs and scale your revenue — in your inbox within 24 hours.
Start the free auditThe things people actually ask.
07 — FAQLet's talk growth.
08 — CONTACTPrefer to skip the audit and go straight to a conversation? Any of these work — you'll always get Matt, not a sales team.
Not sure where to start?
The free audit takes 3 minutes and tells you exactly where AI fits your business.